Butter policies.

All content on the Butter Cosmetic + Skin Clinic website is for educational and informational purposes only and does not constitute medical advice. Individual results may vary. All medical procedures involve risks. Before proceeding with a cosmetic treatment, you should seek a second opinion from an appropriately qualified health practitioner.

Each patient must undertake a medical consultation with the treating nurse and prescribing doctor to determine suitability for treatment. The treating nurse has the right to refuse treatments when patients are not appropriate. Cosmetic injectable treatments are contraindicated in women who are pregnant, breastfeeding or trying to conceive.

A deposit is required for all appointment types, excluding follow-up consultations. The deposit will go towards the cost of treatment on the day of your appointment. A deposit cannot be used towards purchasing skincare, unless a skincare consultation has been booked.

Deposits for single treatments: $100

Deposits for multiple treatments: $150

Cancellation within 48 hours of your appointment, no-show, or late arrival: Deposit will be forfeited.

Cancellations outside of the 48-hour cancellation period: Full deposit refund.

Our time is precious. We respectfully request 48 hours’ notice when cancelling or rescheduling your appointment. If you have a scheduled appointment, you will receive an email reminder three days prior to your appointment and an SMS reminder two days prior your appointment. This reminder is a courtesy and does not remove your responsibility for keeping appointments once you have made them.

Missed appointments will incur a loss of your booking deposit (deposits range from $100-$150 depending on the service booked). If you cancel or reschedule your appointment within 48 hours of the booking time or arrive more than 15 minutes late to your appointment, this fee will also apply.

Thank you for ensuring that other patients have the opportunity to book an appointment when you are no longer able to make your appointment time. We are always understanding of extenuating circumstances and encourage you to call us on 0409 838 040 or email us at info@buttercosmeticandskin.com.au with any questions regarding our booking policy.

A $50 doctor’s consultation fee will be charged for all medical treatments at Butter. This fee is paid on the day of treatment and covers the initial consultation with the prescribing doctor, which remains valid for 12 months. If there are significant changes to your medical history, medications, or you wish to modify your treatment plan before it is due for renewal, this fee may apply again.

Butter Cosmetic + Skin Clinic will not treat patients under the age of 18 (regardless of parental/guardian consent). We may request proof of age at your appointment. Please bring photo ID with you to all appointments.

For your safety, we ask that you do not bring children with you to cosmetic or skin treatment appointments.

This site and our social media accounts are not intended for individuals under the age of 18.

Butter Cosmetic + Skin Clinic is committed to maintaining privacy and confidentiality at all times and requires that any information regarding individual patients, will not be disclosed in any form (verbally, in writing, or electronically, inside or outside our clinic) except for strictly authorised use within the patient care context or as required by law.

For the purposes of this policy, no distinction has been made between the handling of personal information and sensitive information (including health information), therefore all information will be referred to as "personal information".

Examples of types of personal information we collect includes (but is not limited to) the following:

• Name, date of birth, address, telephone number, email address

• Sensitive information about a patient such as but not limited to; past medical history, medications, allergies, previous cosmetic treatments and complications, aesthetic treatment goals, social history, family history, cultural background, patient photos and videos

The primary purpose in collecting and holding personal information is to provide safe and effective outcomes following cosmetic treatments and comprehensive skin consultation and product advice.

When we collect personal information, we will (where appropriate and where possible) explain to you why we are collecting the information and how we plan to use it.

Team members working for Butter Cosmetic + Skin Clinic receive training on the importance of keeping medical and other personal information confidential and are bound by internal information security policies and confidentiality obligations.

Clinical note-taking technology

Butter Cosmetic and Skin Clinic may use secure AI-assisted technology, including Heidi AI, to support clinical documentation during consultations.

This technology may assist by transcribing relevant parts of a consultation and generating draft clinical notes for review by your treating clinician. All documentation created using AI assistance is reviewed, edited where necessary, and approved by the clinician before being added to your medical record.

Any information collected through this process is handled in accordance with the Australian Privacy Principles and the Privacy Act 1988. Patient information is treated as strictly confidential and is securely managed using appropriate safeguards designed to protect your personal and health information.

Butter Cosmetic and Skin Clinic does not permit the use of AI-assisted documentation tools for marketing purposes or unauthorised disclosure of patient information.

By attending a consultation, you may be asked to provide consent for the use of AI-assisted note-taking technology. You may decline or withdraw consent at any time without affecting your care or treatment.

This privacy policy may change from time to time and is available on our website.

If you have any queries or complaints about our privacy policy please contact us at:

Butter Cosmetic + Skin Clinic

info@buttercosmeticandskin.com.au

+61 409 838 040

Please note that all services require payment at the time of your appointment. We accept cash, EFTPOS, Afterpay and Zip Pay for treatments and products purchased in clinic. Afterpay and Zip Pay are not available for online purchases.

Gift vouchers can be used towards any cosmetic treatment, skin treatment or skincare product at Butter Cosmetic + Skin Clinic. Gift vouchers expire 12 months after the date of purchase.

All patients require a consultation with the treating nurse and prescribing doctor to ensure suitability for treatment.

Please allow 2-4 business days for your order to be processed and prepared before shipping. Please contact us if your order is urgent and we will endeavour to process it as soon as possible.

Standard shipping is $10.95 and express shipping is $14.95. Standard gift card shipping is $3.95. All orders are dispatched from Hobart. You will be notified as soon as your order has been shipped and provided with a tracking number. You can track your order and view estimated shipping times on the Australia Post website.

At this stage, we do not offer shipping outside of Australia.

Free local pickup is available from Butter Cosmetic + Skin Clinic for all online orders. Please allow 2-4 business days for your order to be processed and prepared prior to collection. Please contact us if your order is urgent and we will endeavour to process it as soon as possible.

You will be contacted directly via phone or email to arrange a suitable pickup date and time from the clinic.

Please ensure you bring your order confirmation with you when picking up your order.

Unfortunately, we are unable to accept returns or provide refunds on any skincare products. Butter Bags can be exchanged for a Butter E-Gift card within 14 days of purchase if in unused and unwashed condition. Please email info@buttercosmeticandskin.com.au to request an exchange. Return of The Butter Bag is at the expense of the buyer. We recommend asking for a tracking number.

Please send all feedback and complaints to info@buttercosmeticandskin.com.au and a response will be sent within 10 business days.

Your healthcare rights can be accessed here.

For minor concerns related to your medical aesthetic treatment e.g. you feel you may require further treatment to optimise your result, please email us at info@buttercosmeticandskin.com.au and we will respond as soon as possible. In the meantime, please refer to your aftercare advice document which was emailed to you post treatment.

For urgent clinical concerns, please contact Cosmetic Nurse Elysia directly on +61409838040. In the unlikely event that you are unable to get in contact with Elysia and you have a serious medical concern, please contact the Fresh Clinics emergency line on 1300 377 437. If your concern is a medical emergency and you are unable to get in touch via the above numbers, please present to your local emergency department.